Glam-ettes, it is certainly rare that I speak negatively of any salon but my experience at the popular Too Groovy Salon in Haute-lanta this past Friday has been weighing heavy on my heart. *Sigh* It reminded me of how important our “Glam Squad” really is. I made an appointment at Too Groovy after my number one hair stylist had a slight emergency and needed to cancel our weekly appointment. I was in a hair bind ladies and decided to step out on faith!
I arrived 20 minutes early for my appointment and decided that I would be a nice patron and remove my clip-ins and my three little braids myself since I quickly realized that the salon was very limited in styling options (Everyone that walked out looked the exact same! Think Stepford Wives!). Also, I didn’t want to subject the Shampoo Technician to any extra work. I politely approached the young lady at the front desk to explain my “clip-in situation” and to ask for a comb to take my braids out. The young lady looked at me with a straight face and replied “I’m sorry I don’t have a comb.” Umm, Excuse me? Did I come to a pizza parlor to get my hair done? No combs? Ok!
Needless, to say Glam Girls my experience went downhill from there! I was introduced to my stylist for the evening that looked at me and my hair with pure disgust. She complained throughout my entire service about the extra time she had to take de-tangling my natural hair. Confused again! This is a hair salon right? But her de-tangling process was what put the last nail in the coffin! She thought it would be a good idea to slather conditioner onto my dry hair and yank until she was satisfied that it was detangled. #fail.
At $55 for a shampoo and style, and $20 for any additional service, I think that all Glam Girls in the city can spend their hard earned bucks at a salon that is dedicated to doing hair with excellent customer service and a smile. It seems the staff at Too Groovy is a tad “Too Groovy” to put clients first. No Bueno!